Terms and Conditions

TERMS AND CONDITIONS

Updated as of September 18, 2021

GLOBE TROTTERS AGENCY is a Mexican company legally constituted as a Travel Agency, a marketer of tourism products and services provided by various domestic and foreign suppliers.
LIMITED LIABILITY
Our responsibility is limited to the contracting between the buyer and the service providers that are acquired by our clients, in a timely manner, in the quantity, quality and price contracted, requested, specified and paid by the buyer, and previously accepted by GLOBE TROTTERS AGENCY according to the conditions of sale established in this document. Any other condition agreed between buyer and seller, which contravenes one or more of these conditions, must be clearly described in writing and signed by authorized personnel of both parties indicating the details of this, to ensure its validity. Verbally agreed conditions are not recognized.
GLOBE TROTTERS AGENCY shall not be liable for any claims arising from loss, illness, damage, delay, non-use of services and inconvenience due to:
Fault, negligence or omission on the part of the service providers.
Illness, theft, strikes, baggage breakage, quarantine, government restrictions, weather conditions or other causes beyond our control.
Lack, negligence or omission on the part of the passenger in relation to the required travel documentation.
Delay of passengers in presenting themselves at the required times at the airports for departures or returns, for whatever reason.
Delay of flights or cancellation of services of any type of transportation by the provider.
Property damage, loss of property or theft.
Bodily injuries and accidents, whatever their cause.
Damaged or lost passports.
Visas disapproved by the country’s authorities both for entry and exit.
Failure by the passenger to comply with the laws of the country to which he/she is going, as well as violations of the established sanitary and customs provisions.
It is the responsibility of foreign passengers to process the immigration documentation required to re-enter Mexico after their trip.

VALID PASSPORT
To travel outside the national territory, each passenger, without exception, must have a valid passport, valid for at least six months after the date of return to Mexico. Obtaining and keeping the passport is the sole responsibility of the passenger.

FIRM RESERVATION
To make a firm reservation, an advance payment is required for the minimum amount indicated by our Reservations Department, and the total payment must be made by the buyer at least 20 working days prior to the date of departure from Mexico.

PASSENGER NAMES
In order to make reservations, it is required to provide us with the first surname and full name of each passenger, precisely as they appear in the passenger’s passport.

IMPORTANT NOTE!
Airlines do not allow boarding the flight with altered tickets, or with passport information different from the information they have in their reservation record and in the passenger’s passport (even if it is a single letter and a single digit). It should be noted that the correction or change of a single letter and a single digit must be made prior to the preparation of travel documents, applying the payment of the charge for each correction. Corrections can only be made by authorized personnel of our agency.
In case the reservation requested by the buyer is made with the last name and/or first name different from the one appearing in the passenger’s passport, the charges generated to make the correction in the reservation will have to be paid by whoever has given the inaccurate data.
To avoid this error, it is suggested that a legible photocopy of each passenger’s valid passport be sent to us together with the reservation request. If the delivery of the photocopy is subsequent to the reservation request, the buyer will be informed of the deadline to do so and it will be the buyer’s responsibility to deliver it in a timely manner and that the information provided when requesting the reservation is precisely the same as that shown in the passport.
CHANGES TO RESERVATION INFORMATION
Before the air ticket is issued, any correction or change of date or name in the reservation of air and/or ground space will cause charges for each change.
IMPORTANT CLARIFICATION
NO CHANGES CAN BE MADE after the air and ground services have been confirmed and/or the airline ticket has been issued. Land and air services are NON REFUNDABLE, NON REVISIBLE and NON ENDOSABLE, for this reason in case of requesting changes after the services have been confirmed and/or the airline ticket has been issued, you will have to pay again the full amount of the services and products requested, understanding that there is no refund of the payment received on account of the packages or airline tickets, applying all the amount received to cancellation expenses.

AVAILABILITY
Air tickets and other package services are subject to availability of the airline and/or other service providers.
AIR SPACES
Air space is reserved only when full payment has been made, or if applicable, the advance payment specified by our Reservations Department staff, and the air space is reserved in ECONOMIC class (limited space) of the scheduled flight and therefore are NON-REFUNDABLE, NON-REPEALABLE and NON-REFUNDABLE. Air tickets are valid only for the passenger whose name appears on the airline ticket and on the date indicated therein. This condition is strictly enforced.

REIMBURSEMENT OF AIRLINE TICKETS:
The negotiated fares applied by GLOBE TROTTERS AGENCY in assembling its tour packages, are NON REFUNDABLE, NON CANCELLABLE AND NON REUSABLE fares.
REIMBURSEMENT OF PROGRAMS:
GUARANTEE DEPOSITS: Deposits to guarantee a program ARE NON-REFUNDABLE.
AIR PORTIONS: Air portions of programs are NON REFUNDABLE, NON ENDOSABLE, NON CANCELLABLE AND NON REUSABLE once your air reservation is issued.
CANCELLATION: The cancellation of a purchased service must be made in writing to our Sales Management at: info@globetrottersagency.com
TERRESTRIAL PORTIONS: Once the total amount of the program has been paid, the following conditions apply:
Cancellation 30 days prior to departure: 25% of the cost of the land portion.
Cancellation 21 days prior to departure: 50% of the cost of the land portion.
Cancellation 10 days prior to departure: 75% of the cost of the land portion of the trip.
Cancellation less than 10 days prior to departure: NON REFUNDABLE.

MINIMUM OFFER OF TOURIST PACKAGES
The packages include the airplane ticket and a minimum of three nights of lodging, being able to add other services as required by the client. No services or tourist products are provided separately. In some cases, with the previous approval of our Sales Management, complete packages of land services may be contracted without including the air ticket.
VALIDITY OF PRICES
Rates are subject to price changes without prior notice before full payment, including taxes.
PRICES IN U.S.D.
Our rates are per person and are expressed in U.S. dollars, since the products and services are provided abroad, in case of paying in local currency (MXN), please contact the sales consultant and ask for the exchange rate.
ITEMS INCLUDED
Rates include exclusively the supply of products and services specified in the corresponding offer. They do not include supplies not specified.
PAYMENT METHODS
As indicated in the quotation prior to the reservation.

PAYMENT OF TAXES
The taxes included in the price of our offers correspond only to the air services of Mexico.

Payment of various charges abroad (such as airport taxes, mandatory tipping fees, etc.) are understood not to be included in the package price.
PAYMENTS WITH MEXICAN CURRENCY
For payments in Mexican currency, please ask us for the $USD/Mexican peso exchange rate applicable on the date of payment. The exchange rate indicated by others will not be applied.
DELIVERY OF DOCUMENTS
All travel documents will be delivered upon prior coordination, on business days and hours.
DELIVERY AT HOME, IN THE F.D. AIRPORT or VIA EMAIL
At the buyer’s request and after receiving the full payment of the purchase and the payment of the courier service, documents will be sent to the buyer’s home or to the D.F. airport, or via e-mail as agreed with our Reservations Department.
CANCELLATION FOR LACK OF TIMELY PAYMENT
In case of non-compliance by the buyer in the minimum term for the payment of the balance, it shall be understood that the reservation has been cancelled by the buyer and GLOBE TROTTERS AGENCY may dispose of the spaces and services corresponding to such reservation, without the need to give notice to the buyer of this decision.
DISCLAIMER: In the event of cancellation for the reason stated herein, the same policy shall apply as in the case of cancellation by the client after the requested services have been confirmed.

CANCELLATION AFTER SERVICES HAVE BEEN CONFIRMED
Once the services of the requested reservation have been confirmed to the buyer, in case of cancellation by the buyer, without causes attributable to us or to the service providers, all the amount received on account of the reservation will be applied to the cancellation charges and consequently there will be no refund of any amount, in any form (cash or kind), whatever the cause of the cancellation may be.
NO-SHOW OF THE PASSENGER
In the event that the passenger(s) miss(s) the flight due to NOT SHOWING UP at the appointed time to check-in for any reason not attributable to the airline, no refund of any kind will be made to the buyer of the total amount received on account of the reservation (neither in cash nor in kind) being the full responsibility of the same ALL expenses incurred for this reason.
DISCLAIMER: The passenger (s) with international flights must be present at the airline counter 3 hours before the scheduled departure time of the Flight, the Check IN counter of the airline closes its attention 1 hour before the departure of the Flight. Passengers who do not show up at the scheduled boarding time will lose the right to board the flight without any cause attributable to the airline.

LODGING SERVICES
Check-in time at the hotels varies and may depend on the occupancy level of the facility upon arrival, being generally at 15:00 hours. Rooms must be checked out before 12:00 noon. If the passenger arrives at a hotel before the check-in time indicated above and his/her room is not yet ready, he/she may store his/her luggage at the hotel reception desk.

The quality standards and category of the services of the contracted hotels may differ from those that normally apply in Mexico. Most hotels have rooms with private bathrooms, two single beds and the rest of the furniture according to the hotel’s category.
NON-COMPLIANCE OF APPOINTMENTS FOR TRANSFERS AND TOURS
In the event that the passenger is not at the time of the appointment at the place specified to board the transfers or tours contracted, no refund applies, being the full responsibility of the passenger the expenses incurred for this reason. CONFIRMED SERVICES ARE “NON-REFUNDABLE”.
NON-COMPLIANCE WITH THE CONTRACTED SERVICES
In the event that the passenger does not receive any service previously contracted and paid with us, for reasons not attributable to the client, he/she must submit his/her request for reimbursement in writing within three working days after the date of return to Mexico, attaching documents (e.g.: testimonies of the lack of services, proof of payment,) to support his/her complaint. Our operations department will review and verify your complaint, and if appropriate, the customer will be reimbursed the amount paid for this reason, only to those who have been billed. We do not accept any other liability in addition to that stated in this document.
INVOICING
The buyer will provide in writing, when making the reservation request, the complete data to prepare the corresponding invoice, such as: Federal Taxpayers Registry (RFC); Name or Denomination or Company Name of the individual or legal entity; Fiscal Address; and e-mail. In case the buyer omits one or more of the data specified above, the original invoice will not be delivered.
Invoices may only be issued once the totality of the service or package contracted has been paid in full, under the modality of payment by third parties, since the services of GLOBE TROTTERS AGENCY are to intermediate in the commercialization of tourist products and services, which in turn are provided by various national and foreign suppliers.
Important Note: Once the invoice has been prepared, no changes may be made to it.

CRUISES

Please be aware that each cruise line (the “Cruise Line”) has its own service and fare regulations for the provision of cruise travel (the “Cruise(s)”):
CRUISE BOOKING: If You book a Cruise, GLOBE TROTTERS AGENCY will send You an email confirming the Purchase Application and inform You of a confirmation number at the Cruise Line. Remember that the documents sent by GLOBE TROTTERS AGENCY at the time of confirming the Purchase Request are not valid for embarkation and you must present a voucher that, depending on the Cruise Company chosen, will be sent by GLOBE TROTTERS AGENCY at least 48 hours prior to the cruise departure date or that you can obtain yourself by checking in through the link that GLOBE TROTTERS AGENCY will send you or on the Cruise Company’s web page. The Check-in must be done with an advance notice that will be indicated in each case but must be at least 4 days prior to boarding. GLOBE TROTTERS AGENCY will also send you an email with “Useful Information” from the Cruise Line. It is important that you read and understand this information to avoid any inconvenience before or during your cruise.
INFORMATION AND FARES: Information on fares and service features is provided by the Cruise Lines through their computer systems. The fare includes accommodation on the ship in the chosen category, sea transportation, all meals, some non-alcoholic beverages (depending on the ship) and most entertainment. Unless otherwise stated, it does not include beverages, cafeteria, any medical expenses, any services or products provided by independent contractors, boutique shopping, laundry, photo development services and photographs taken by the onboard photographer, hairdressing, massages, spa services, telephone, telegram, fax and Internet services, gratuities, shore excursions and any other personal expenses.
CRUISE RESCHEDULING, DELAYS AND/OR CANCELLATIONS (ITINERARY CHANGES): For reasons beyond GLOBE TROTTERS AGENCY’s control, the Cruise Line may modify certain conditions of the Cruises such as schedules, dates, itineraries; they may be delayed and/or rescheduled and/or cancelled. GLOBE TROTTERS AGENCY does not have any interference or intervention in relation to the modifications that the Cruises may undergo before or during the voyage nor will it be responsible for the situations described. The Cruise Commander, at his sole discretion, may modify the itinerary, change and/or eliminate stopovers due to technical, meteorological or adverse tidal conditions when he considers it necessary or opportune, for the safety of the passengers or the Cruise or that there may be the least risk for one and/or the other, without the passengers being able to demand any compensation.

PRESENTATION AT THE PORT: You must be present at the dispatch offices of the carrier at the port of departure on the scheduled day and at the indicated time with the Boucher and the Travel Documentation. It is advisable to be present at least 2 hours in advance. Please note that the times shown on your Boucher are expressed in local time in the country of stopover and/or destination. Remember that if you do not show up for boarding or arrive late for boarding (No Show), you will not be entitled to a full or partial refund of the amount paid.

CANCELLATION OR CHANGE REQUEST: The possibility of making changes and/or cancellations and, if applicable, the penalties applicable to each circumstance are subject to the policies of the Cruise Company that are informed on the Platform or by the agent of GLOBE TROTTERS AGENCY does not set or charge penalties for changes and/or cancellations. Any exception to such conditions must be authorized by the Lodging.
UNACCOMPANIED MINORS: The Cruise companies do not allow embarkation or accommodation in a cabin to minors under 18 years of age without the company of their parents or legal guardian (in Caribbean cruises the prohibition applies up to 21 years of age), as well as infants under 6 months of age at the time of embarkation. This minimum age limit is raised to 12 months in case of transatlantic cruises or cruises with a duration of 15 days or more. We suggest that you carefully review the Cruise Line’s terms and conditions regarding minors as requirements may vary from company to company and itinerary to itinerary. The Cruise Line may refuse to provide refunds and/or any other type of compensation to those who are affected by the denial of boarding to a minor who does not meet the age requirements or to any of his/her companions. The age of the Passenger on the date of departure determines the Passenger’s status for the entire Cruise vacation.

Be informed before you travel. At all times, passengers’ baggage and belongings are transported, stored and handled under the absolute responsibility of the owner. Any objects considered valuable such as jewelry, medicines, electronic equipment, delicate items, as well as Travel Documents must be carried by passengers in their hand luggage, both for embarkation and disembarkation. GLOBE TROTTERS AGENCY is not responsible for theft and/or robbery and/or loss of luggage and other personal effects of passengers. In case of loss or damage of luggage, you should contact the customer service offices of the cruise ship you are traveling on and make the corresponding claim. We advise you to take out travel insurance to cover part of these risks.
HEALTH AND FITNESS FOR TRAVEL – PREGNANT: You warrant that you are fit to travel and that your conduct or condition will not impair the safety or comfort of the Cruise and/or other Passengers. If deemed necessary, the Cruise Lines may require any Passenger to present medical proof of fitness to travel on the Cruise. Pregnant women are advised to consult a doctor before traveling at any stage of their pregnancy, however, please check the conditions established by the Cruise Line for pregnant women as they generally do not accept passengers who are more than 6 months pregnant on the scheduled date of embarkation. For those passengers with mobile, visual or hearing disabilities and/or requiring special diets, they may be requested to the sales executive. Please note that you must have verifiable medical documentation in order to make such requests.
GUARANTEED CABINS: Guaranteed cabins are a good way to save money. The guaranteed rate is for double base cabins and have no defined location. Although your reservation will be confirmed, you will only have confirmation of the floor and cabin number at the time of boarding, and no right to change. Please read carefully the conditions established for this type of service.

TIPPING: Each Cruise Line has its own gratuity policy, but, in general, tips are mandatory and, except for special promotions, are not included in the fare paid. Some companies offer prepaid gratuities, others include them in the boarding card and others charge them at the end of the Cruise. The amount of the gratuity will depend on several aspects such as the Cruise Line, the type of cabin and the age of the passengers. It is important to note that the gratuity is per person (per day or night, as established by the Cruise Line) and not per room. Also, depending on the company, children over a certain age must also pay a gratuity. Please inquire about the Cruise Line’s gratuity policy.
REGULATION OF MARITIME CARRIAGE: The liability of the maritime carrier is regulated by the International Convention relating to the Carriage of Passengers adopted in Athens on December 13, 1974 and its protocol of 1976, (the “Athens Convention”). The Athens Convention can be downloaded from the website www.imo.org.
Any claim, demand or complaint regarding the provision of the Service should be addressed to the Cruise Line.
CONFIDENTIALITY NOTICE
Based on articles 15 and 16 of the Federal Law for the Protection of Personal Data in Possession of Individuals, we inform you that GLOBE TROTTERS AGENCY is responsible for the collection of your personal data, its use and protection. It is important to inform you that you have the right to access, rectification and cancellation of your personal data, to oppose the treatment of these or to revoke the consent that you have given us for this purpose. To do so, it is necessary to send the request in the terms established by the Law to the following e-mail: info@globetrottersagency.com responsible for the Protection of Personal Data.

Contact Info
Ciudad de Mexico
info@globetrottersagency.com